--- title: Support | PrimeSoft Group description: "Der PrimeSoft Support macht den Unterschied. Ob technische Fragen oder individuelle Anliegen: Wir helfen kompetent und professionell weiter." --- - DE - [EN](https://primesoft-group.com/en/support) [![PrimeSoft Logo SVG](https://primesoft-group.com/hubfs/Logo/PrimeSoft%20Logo%20SVG.svg)](https://primesoft-group.com/de/home?hsLang=de) [![PrimeSoft Favicon](https://primesoft-group.com/hs-fs/hubfs/Logo/PrimeSoft%20Favicon.png?width=180&height=180&name=PrimeSoft%20Favicon.png)](https://primesoft-group.com/de/home?hsLang=de) [![Kontakt](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/146468924/interactive-267249015021.png)](https://primesoft-group.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIv6OjthnHpcKa4il4rwibt6wm8SVXIc6%2B4rqSG5QJvdLxlKQaGdnaeNr1PO0wISoAf4i3mmeKtl3qopIrgRI7TmnZwCaaSa6vHHt%2F5viTIzNTxf1%2FjHaRyokjCjThJmlipNjgOnqvnb1A8Tidnl1ESw4sH%2B8eH4nHnr1gvLgQTufbZ7fZCU5Ey1gQtriUq429wH6FYjI9VPQJi&webInteractiveContentId=267249015021&portalId=146468924&hsLang=de) *![Bars Icon](https://25667272.fs1.hubspotusercontent-eu1.net/hubfs/25667272/images/svg/icon-burger.svg)* *![Close Icon](https://25667272.fs1.hubspotusercontent-eu1.net/hubfs/25667272/images/svg/icon-close.svg)* - [Leistungen](https://primesoft-group.com/de/leistungen) false - [Übersicht aller Leistungen](https://primesoft-group.com/de/leistungen) false - [M365 Template Management](https://primesoft-group.com/de/leistungen/template-management-software) false - [AI Document Automation](https://primesoft-group.com/de/leistungen/ai-document-automation) false - [Office Document Templates](https://primesoft-group.com/de/leistungen/office-document-templates) false - [Software Engineering](https://primesoft-group.com/de/leistungen/software-engineering) false - [Referenzen](https://primesoft-group.com/de/referenzen) false - [News](https://primesoft-group.com/de/news) false - [Über uns](https://primesoft-group.com/de/ueber-uns) false - [Die PrimeSoft Group](https://primesoft-group.com/de/ueber-uns) false - [Karriere](https://primesoft-group.com/de/ueber-uns/karriere) false - [Lehrstelle](https://primesoft-group.com/lehrstelle) false [![Kontakt](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/146468924/interactive-267249015021.png)](https://primesoft-group.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIv6OjthnHpcKa4il4rwibt6wm8SVXIc6%2B4rqSG5QJvdLxlKQaGdnaeNr1PO0wISoAf4i3mmeKtl3qopIrgRI7TmnZwCaaSa6vHHt%2F5viTIzNTxf1%2FjHaRyokjCjThJmlipNjgOnqvnb1A8Tidnl1ESw4sH%2B8eH4nHnr1gvLgQTufbZ7fZCU5Ey1gQtriUq429wH6FYjI9VPQJi&webInteractiveContentId=267249015021&portalId=146468924&hsLang=de) ![header-support](https://primesoft-group.com/hs-fs/hubfs/Banner/header-support.jpg?width=1900&height=800&name=header-support.jpg) ![header-support-mobile](https://primesoft-group.com/hs-fs/hubfs/Banner/header-support-mobile.jpg?width=1534&height=872&name=header-support-mobile.jpg) # Support ## PrimeSoft Support: Wir sind für Sie da Haben Sie ein technisches Problem? Der Service Desk unseres Support-Teams steht Ihnen zur Seite und kümmert sich zuverlässig um Ihr Anliegen.  **Wir sind Montag bis Freitag von 08:00–12:00 Uhr und 13:00–17:00 Uhr für Sie da.** An gesetzlichen Feiertagen für den [Standort Eschlikon](https://primesoft-group.com/de/kontakt?hsLang=de) (Schweiz) bleibt unser Büro geschlossen.  Kontaktieren Sie uns während der Servicezeiten für eine individuelle Unterstützung!  ### Support-Anfrage Wenden Sie sich an unseren Service Desk, um die bestmögliche Unterstützung zu erhalten. [Zum PrimeSoft Service Desk](https://primesoft-group.atlassian.net/servicedesk) [![PrimeSoft Logo Inverted](https://primesoft-group.com/hs-fs/hubfs/Logo/PrimeSoft%20Logo%20Inverted.png?width=271&height=60&name=PrimeSoft%20Logo%20Inverted.png "PrimeSoft Logo Inverted")](https://primesoft-group.com/?hsLang=de) © 2026 PrimeSoft Group | Cookie Einstellungen - [Support](https://primesoft-group.com/de/support) - [Karriere](https://primesoft-group.com/de/ueber-uns/karriere) - [Impressum](https://primesoft-group.com/de/impressum) - [Datenschutz](https://primesoft-group.com/de/datenschutz) - [AVB](https://primesoft-group.com/de/avb) [![Logo - Microsoft Partner](https://primesoft-group.com/hs-fs/hubfs/Logo%20-%20Microsoft%20Partner.png?width=200&name=Logo%20-%20Microsoft%20Partner.png "Logo - Microsoft Partner")](https://www.microsoft.com/de-de/) [![9001\_gm\_de](https://primesoft-group.com/hs-fs/hubfs/9001_gm_de.jpg?width=140&height=140&name=9001_gm_de.jpg "9001_gm_de")](https://primesoft-group.com/hubfs/Zertifikate/354945_de_H60951.pdf?hsLang=de) ```json { "@context" : "https://schema.org", "@id" : "https://primesoft-group.com/#website", "@type" : "WebSite", "description" : "AI, Template Management & Software Engineering: PrimeSoft macht Ihre Prozesse schneller, sicherer und markenkonform.", "inLanguage" : [ "de", "en" ], "name" : "PrimeSoft Group", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : { "@type" : "EntryPoint", "urlTemplate" : "https://primesoft-group.com/de/search?q={search_term_string}" } }, "url" : "https://primesoft-group.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://primesoft-group.com/#organization", "@type" : "Organization", "alternateName" : "PrimeSoft Group", "contactPoint" : [ { "@type" : "ContactPoint", "areaServed" : [ "CH", "AT" ], "availableLanguage" : [ { "@type" : "Language", "name" : "German" }, { "@type" : "Language", "name" : "English" } ], "contactType" : "customer service", "email" : "info@primesoft-group.com", "telephone" : "+41-58-510-26-26" }, { "@type" : "ContactPoint", "areaServed" : "DE", "availableLanguage" : { "@type" : "Language", "name" : "German" }, "contactType" : "customer service", "email" : "info@primedocs.de", "telephone" : "+49-89-215-4106-0" } ], "email" : "info@primesoft-group.com", "foundingLocation" : { "@type" : "Place", "name" : "Baar, Schweiz" }, "location" : [ { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "CH", "addressLocality" : "Baar", "addressRegion" : "ZG", "postalCode" : "6340", "streetAddress" : "Bahnhofstrasse 6" }, "name" : "PrimeSoft AG — Baar (Hauptsitz)", "telephone" : "+41-58-510-26-26" }, { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "CH", "addressLocality" : "Eschlikon", "addressRegion" : "TG", "postalCode" : "8360", "streetAddress" : "Bahnhofstrasse 4" }, "name" : "PrimeSoft AG — Eschlikon", "telephone" : "+41-58-510-26-26" }, { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "DE", "addressLocality" : "München", "postalCode" : "80335", "streetAddress" : "Karlsplatz 3" }, "name" : "PrimeDocs GmbH — München", "telephone" : "+49-89-215-4106-0" } ], "logo" : { "@type" : "ImageObject", "height" : 60, "url" : "https://primesoft-group.com/hubfs/Logo/PrimeSoft%20Logo%20SVG.svg", "width" : 300 }, "name" : "PrimeSoft Group AG", "sameAs" : [ "https://www.linkedin.com/company/primesoft-group/", "https://www.google.com/maps/place/PrimeSoft+AG/@47.195096,8.5226826,17z/data=!3m1!4b1!4m6!3m5!1s0x479aabc50ed601b9:0x3615554a0fcf7ffe!8m2!3d47.195096!4d8.5226826!16s%2Fg%2F11jpygbs0k", "https://www.google.com/maps/place/PrimeSoft+AG/@47.4620707,8.9572183,17z/data=!3m1!4b1!4m6!3m5!1s0x479a9559720512af:0x5037a41c6daa1ff3!8m2!3d47.4620671!4d8.9597932!16s%2Fg%2F11j4fcdnjb", "https://www.google.com/maps/place/PrimeDocs+GmbH/@48.1399931,11.5642811,17z/data=!3m2!4b1!5s0x479e75f6d09695bf:0xcc6ccaa5a3101b23!4m6!3m5!1s0x479e776f66f27055:0x5ec2e4231c2a1b49!8m2!3d48.1399895!4d11.566856!16s%2Fg%2F11mmc2_ncd", "https://www.swissmadesoftware.org/companies/primesoft-group/home.html", "https://www.informatik.ch/de/Baar/PrimeSoft+AG/8083/portrait.htm" ], "url" : "https://primesoft-group.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://primesoft-group.com/de/support#webpage", "@type" : "WebPage", "about" : { "@id" : "https://primesoft-group.com/#organization" }, "description" : "Der PrimeSoft Support macht den Unterschied. Ob technische Fragen oder individuelle Anliegen: Wir helfen kompetent und professionell weiter.", "inLanguage" : "de", "isPartOf" : { "@id" : "https://primesoft-group.com/#website" }, "name" : "Support | PrimeSoft Group", "url" : "https://primesoft-group.com/de/support" } ```