Prompts and Agents: How organizations unlock real value with Microsoft Copilot

Many organizations have taken the next decisive step into the digital age by introducing AI tools such as Microsoft 365 Copilot. They gather initial experience, test individual use cases, and see strong interest across the board.

In day-to-day practice, a recurring pattern emerges: people often use Microsoft 365 Copilot only on the surface and do not generate lasting value in their daily work.

The key challenge when working with Microsoft 365 Copilot is: How do you move from isolated ideas and tests to productive, structured use of Copilot that delivers sustainable, scalable value?

Typical challenges with Microsoft 365 Copilot

Microsoft 365 Copilot serves as Microsoft’s AI-powered chatbot and has formed part of the standard Office apps (Word, Excel, PowerPoint, SharePoint, Outlook, etc.) since 2023. Many companies with a Microsoft Enterprise license treat Copilot more as an occasional helper than as an integral part of established processes. They lack clear goals, defined responsibilities, and a shared understanding of how to use Copilot strategically across the organization. In practice, teams encounter the following challenges when they work with Microsoft 365 Copilot:

• Superficial usage without strategic alignment: Many employees use Copilot only in ad hoc situations, e.g., for drafting texts and emails quickly or running a brief research. Teams often fail to integrate Copilote into defined processes and workflows in a thoughtful and systematic way. As a result, business units ask a basic question: “How and where do I start with Copilot?”
• Good ideas without consistent execution: Teams often develop Copilot use cases in discussions, internal workshops, or early tests. In these settings, they create first prototypes for agents, outline concrete ideas for more efficient workflows, and deepen their understanding of Copilot’s capabilities. However, they usually stop at this stage and do not prioritize these ideas or turn them into binding, real-world processes. Teams often respond by saying, “This doesn’t help me enough in my daily work.”
• Lack of prompt skills: Many users feel uncertain about how to steer Copilot effectively. When employees say, “I don’t know what to ask Copilot,” they reveal that they lack basic skills for building effective prompts.
• Employees reaching their limits with Copilot: In many organizations, some employees take a pioneering role with AI and already use strong prompting skills in Microsoft 365 Copilot. At the same time, they lack an overview of advanced options and potential in their daily work with Copilot, for example when they create agents. From their perspective, Copilot quickly feels too powerful and overwhelming.
• Inconsistent and hard-to-assess results: Teams and organizations often encounter similar situations in their daily work with Copilot: “Copilot gives a different answer every time,” or “Copilot’s output doesn’t reflect our organization’s values.” The quality and consistency of responses vary. Some answers hit the mark and help a lot, while others stay incomplete or even contradict themselves. Typical issues such as vague arguments, invented sources, and incorrect statements add to the problem. These experiences create uncertainty, mistrust, and frustration among employees.
• No shared standards within the team: Without common guidelines, every employee develops their own way of working with Copilot—for example, individual prompt structures, personal quality criteria, or different methods for checking and processing results. This flexibility looks attractive at first, but in practice it creates pitfalls and isolated solutions in departments. As a result, teams cannot scale their use of Copilot effectively, and knowledge sharing suffers. 

The solution: Prompt-a-thon resp. Agent-a-thon by PrimeSoft

PrimeSoft’s newly launched Prompt-a-thon resp. Agent-a-thon directly address these challenges with handling Microsoft 365 Copilot. In a structured, facilitated workshop format, a Microsoft 365 Copilot expert works with your teams to turn initial ideas and tests with Copilot into concrete, practical applications that fit into existing workflows and create measurable, long-term value in everyday work.

This workshop focuses on theory, an introduction to prompting, and the broader Microsoft 365 Copilot portfolio, and especially on hands-on work with real tasks from your own business environment.

These tasks include generating images or infographics and using Copilot in a targeted way alongside other Microsoft 365 applications—from creating brand-compliant PowerPoint presentations and efficiently analyzing Excel reports to developing standardized text modules and letters in Word. Participants learn how to set up Copilot notebooks so they ensure smooth, cross-department knowledge transfer. Teams jointly develop prompts, test them, and then integrate them into daily work in a structured and systematic way.

If required, you can extend the format to include the creation of Microsoft 365 Copilot agents, which enable additional automated workflows or role-based support scenarios. You can also dive deeper into Copilot Cowork to design a digital assistant tailored to your organization that delivers real added value.

To book our Microsoft 365 Copilot expert, your organization needs a valid Microsoft 365 Copilot license.

What the Prompt-a-thon delivers

• AI becomes tangible and practical: By working directly on your own use cases, your teams expierence Microsoft 365 Copilot in action. They turn abstract possibilities into concrete, usable solutions.

• Transformation of everyday work into systematic use cases: Teams analyze typical manual tasks and transfer them into targeted prompts or agents, which creates a clear link to their daily work.

• Added value without complex IT projects: The solutions build on your existing use of microsoft 365 Copilot, so you avoid complicated implementations or large IT projects.

• Sustainable prompting skills: Employees and teams learn how to steer Microsoft 365 Copilot with high-quality prompts.They can use the know-how in the long run, independent of other AI tools.

• Development of consistent standards: Teams develop harmonized approaches and porcesses and document them so they can share them across the organizations.

• Higher adoption through active invovlement: Because participants co-create the prompts and agents in the workshop, they identify more strongly with the results. This increases day-to-day usage of Copilot in the business.

• Immediate, ready-to-use outcomes: At the end of a Prompt-a-thon or Agent-a-thon, teams walk away with concrete, tested prompts and use cases that they can apply in their daily work right away.

Typical results from Prompt- and Agent-a-thon

The solutions developed in the workshop cover a wide range of tasks and adapt flexibly to different roles and departments. For example, your teams can create prompts or agents for:

Meeting and Communication Processes

• Structured agendas and follow-up notes for meetings.
• Automatic summaries of Microsoft Teams calls.
• Clear actions items (to-dos) derived from meeting notes..

Email and Textual Work

• Writing standardized emails in a personalized style.

• Ensuring consistent and efficient communication.

Knowledge Management

• Targeted queries across internal documents and processes.

• Faster access to relevant information from different repositories.

Role- and Department-specific Support