--- title: Support | PrimeSoft Group description: PrimeSoft support makes all the difference. Whether you have technical questions or individual concerns, we provide competent and professional assistance. --- - EN - [DE](https://primesoft-group.com/de/support) [![PrimeSoft Logo SVG](https://primesoft-group.com/hubfs/Logo/PrimeSoft%20Logo%20SVG.svg)](https://primesoft-group.com/en/home?hsLang=en) [![PrimeSoft Icon](https://primesoft-group.com/hs-fs/hubfs/Logo/PrimeSoft%20Favicon.png?width=180&height=180&name=PrimeSoft%20Favicon.png)](https://primesoft-group.com/en/home?hsLang=en) [![Contact](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/146468924/interactive-267249016007.png)](https://primesoft-group.com/hs/cta/wi/redirect?encryptedPayload=AVxigLL4gwAlKQQMpjTGrZYrKPJI88f%2BObC1zStK%2BFREX6VH%2BQlP%2BLkCaJYQzNkN1PpgMCHjJZQLGtgu53D48WH0Vou09EFMyqAr%2FW1vR6xcDzHd73lVEp%2BVVOTa0CXUsX3USY%2F%2FxHARwEqyUBh%2BM4MKAH%2BGJEYRlLX86tduLupC1R5WQ0vCJ834%2FsU%2Fo2qmUHswzWuDTwLGnI1CMshye%2BGn&webInteractiveContentId=267249016007&portalId=146468924&hsLang=en) *![Bars Icon](https://25667272.fs1.hubspotusercontent-eu1.net/hubfs/25667272/images/svg/icon-burger.svg)* *![Close Icon](https://25667272.fs1.hubspotusercontent-eu1.net/hubfs/25667272/images/svg/icon-close.svg)* - [Services](https://primesoft-group.com/en/services) false - [All Services](https://primesoft-group.com/en/services) false - [M365 Template Management](https://primesoft-group.com/en/services/template-management-software) false - [AI Document Automation](https://primesoft-group.com/en/services/ai-document-automation) false - [Office Document Templates](https://primesoft-group.com/en/services/office-document-templates) false - [Software Engineering](https://primesoft-group.com/en/services/software-engineering) false - [References](https://primesoft-group.com/en/references) false - [News](https://primesoft-group.com/en/news) false - [About Us](https://primesoft-group.com/en/about-us) false - [About PrimeSoft](https://primesoft-group.com/en/about-us) false - [Career](https://primesoft-group.com/en/about-us/career) false - [Apprenticeship](https://primesoft-group.com/en/apprenticeship) false [![Contact](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/146468924/interactive-267249016007.png)](https://primesoft-group.com/hs/cta/wi/redirect?encryptedPayload=AVxigLL4gwAlKQQMpjTGrZYrKPJI88f%2BObC1zStK%2BFREX6VH%2BQlP%2BLkCaJYQzNkN1PpgMCHjJZQLGtgu53D48WH0Vou09EFMyqAr%2FW1vR6xcDzHd73lVEp%2BVVOTa0CXUsX3USY%2F%2FxHARwEqyUBh%2BM4MKAH%2BGJEYRlLX86tduLupC1R5WQ0vCJ834%2FsU%2Fo2qmUHswzWuDTwLGnI1CMshye%2BGn&webInteractiveContentId=267249016007&portalId=146468924&hsLang=en) ![Smiling woman at workplace](https://primesoft-group.com/hs-fs/hubfs/Banner/header-support.jpg?width=1900&height=800&name=header-support.jpg) ![Smiling woman at workplace](https://primesoft-group.com/hs-fs/hubfs/Banner/header-support-mobile.jpg?width=1534&height=872&name=header-support-mobile.jpg) # Support ## PrimeSoft Support: We are here for you Having a technical problem? Our support team's service desk is here to help and will take care of your issue reliably. **We are available Monday through Friday from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.** Ouroffice is closed on public holidays for the [Eschlikon location](https://primesoft-group.com/en/kontakt?hsLang=en) (Switzerland). Contact us during service hours for individual support! ### Support Request Contact our Service Desk for the best possible support. [Go to PrimeSoft Service Desk](https://primesoft-group.atlassian.net/servicedesk) [![PrimeSoft Logo Inverted](https://primesoft-group.com/hs-fs/hubfs/Logo/PrimeSoft%20Logo%20Inverted.png?width=271&height=59&name=PrimeSoft%20Logo%20Inverted.png "PrimeSoft Logo Inverted")](https://primesoft-group.com/?hsLang=en) © 2026 PrimeSoft Group | Cookies settings - [Support](https://primesoft-group.com/en/support) - [Career](https://primesoft-group.com/en/about-us/career) - [Legal notice](https://primesoft-group.com/en/legal-notice) - Data protection - [General Terms and Conditions](https://primesoft-group.com/en/general-terms-and-conditions) [![Logo - Microsoft Partner](https://primesoft-group.com/hs-fs/hubfs/Logo%20-%20Microsoft%20Partner.png?width=200&name=Logo%20-%20Microsoft%20Partner.png "Logo - Microsoft Partner")](https://www.microsoft.com/en-gb/) [![9001\_gm\_en](https://primesoft-group.com/hs-fs/hubfs/9001_gm_en.jpg?width=130&height=130&name=9001_gm_en.jpg "9001_gm_en")](https://primesoft-group.com/hubfs/Zertifikate/354945_en_H60951.pdf?hsLang=en) ```json { "@context" : "https://schema.org", "@id" : "https://primesoft-group.com/#website", "@type" : "WebSite", "description" : "AI, Template Management & Software Engineering: PrimeSoft macht Ihre Prozesse schneller, sicherer und markenkonform.", "inLanguage" : [ "de", "en" ], "name" : "PrimeSoft Group", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : { "@type" : "EntryPoint", "urlTemplate" : "https://primesoft-group.com/de/search?q={search_term_string}" } }, "url" : "https://primesoft-group.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://primesoft-group.com/#organization", "@type" : "Organization", "alternateName" : "PrimeSoft Group", "contactPoint" : [ { "@type" : "ContactPoint", "areaServed" : [ "CH", "AT" ], "availableLanguage" : [ { "@type" : "Language", "name" : "German" }, { "@type" : "Language", "name" : "English" } ], "contactType" : "customer service", "email" : "info@primesoft-group.com", "telephone" : "+41-58-510-26-26" }, { "@type" : "ContactPoint", "areaServed" : "DE", "availableLanguage" : { "@type" : "Language", "name" : "German" }, "contactType" : "customer service", "email" : "info@primedocs.de", "telephone" : "+49-89-215-4106-0" } ], "email" : "info@primesoft-group.com", "foundingLocation" : { "@type" : "Place", "name" : "Baar, Schweiz" }, "location" : [ { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "CH", "addressLocality" : "Baar", "addressRegion" : "ZG", "postalCode" : "6340", "streetAddress" : "Bahnhofstrasse 6" }, "name" : "PrimeSoft AG — Baar (Hauptsitz)", "telephone" : "+41-58-510-26-26" }, { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "CH", "addressLocality" : "Eschlikon", "addressRegion" : "TG", "postalCode" : "8360", "streetAddress" : "Bahnhofstrasse 4" }, "name" : "PrimeSoft AG — Eschlikon", "telephone" : "+41-58-510-26-26" }, { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "DE", "addressLocality" : "München", "postalCode" : "80335", "streetAddress" : "Karlsplatz 3" }, "name" : "PrimeDocs GmbH — München", "telephone" : "+49-89-215-4106-0" } ], "logo" : { "@type" : "ImageObject", "height" : 60, "url" : "https://primesoft-group.com/hubfs/Logo/PrimeSoft%20Logo%20SVG.svg", "width" : 300 }, "name" : "PrimeSoft Group AG", "sameAs" : [ "https://www.linkedin.com/company/primesoft-group/", "https://www.google.com/maps/place/PrimeSoft+AG/@47.195096,8.5226826,17z/data=!3m1!4b1!4m6!3m5!1s0x479aabc50ed601b9:0x3615554a0fcf7ffe!8m2!3d47.195096!4d8.5226826!16s%2Fg%2F11jpygbs0k", "https://www.google.com/maps/place/PrimeSoft+AG/@47.4620707,8.9572183,17z/data=!3m1!4b1!4m6!3m5!1s0x479a9559720512af:0x5037a41c6daa1ff3!8m2!3d47.4620671!4d8.9597932!16s%2Fg%2F11j4fcdnjb", "https://www.google.com/maps/place/PrimeDocs+GmbH/@48.1399931,11.5642811,17z/data=!3m2!4b1!5s0x479e75f6d09695bf:0xcc6ccaa5a3101b23!4m6!3m5!1s0x479e776f66f27055:0x5ec2e4231c2a1b49!8m2!3d48.1399895!4d11.566856!16s%2Fg%2F11mmc2_ncd", "https://www.swissmadesoftware.org/companies/primesoft-group/home.html", "https://www.informatik.ch/de/Baar/PrimeSoft+AG/8083/portrait.htm" ], "url" : "https://primesoft-group.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://primesoft-group.com/en/support#webpage", "@type" : "WebPage", "about" : { "@id" : "https://primesoft-group.com/#organization" }, "description" : "PrimeSoft support makes all the difference. 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