Swisscom, Switzerland's leading telecommunications and IT company, needed a reliable development partnership for customized software solutions. PrimeSoft supports Swisscom with professional service, fast implementation and high quality - from the initial idea to operation.
Result: Reliable software development, guaranteed service levels and flexible solutions for complex requirements.
Initial situation
Swisscom offers comprehensive telecommunications and ICT services for private and business customers. The Customer Interaction Management department develops and operates manufacturer-independent contact center solutions.
Until 2006, software development was based on sketches without a clear development process. This led to a lack of life cycle assurance and insufficient third-level support. With growing volumes, professional service was no longer possible everywhere.
Swisscom decided to have its customized software developed primarily by professional partners such as PrimeSoft in order to ensure quality, operation and service levels.
„While others are still specifying, PrimeSoft is already finished! PrimeSoft engineers are reliable, fast, uncomplicated, and competent. They are local partners who can quickly come to the end customer on site if necessary.“
Former Head of Customer Interaction Management, Swisscom
Benefits of the new solution for the customer
Solution description
Swisscom relies on fast prototyping for projects in order to quickly obtain executable versions that are gradually adapted to customer needs. PrimeSoft delivers proof-of-concepts based on minimal specifications and develops them into finished products - often going the extra mile to ensure the highest quality.
PrimeSoft contributes its own ideas, provides support for new development steps, and guarantees agile, efficient implementation.
Project progress
- Connection of the call center solution to CRM systems of various corporate customers
- Visualization software for current customer interactions and waiting times
- Automated synchronization of user data between Microsoft ActiveDirectory and the call center solution
- Support for service agreements and development of web services and intranet applications based on the Microsoft .NET Framework
„We always receive very good quality. PrimeSoft has never disappointed us so far. It is very important to us that we can rely on our partner.“
Former Head of Customer Interaction Management, Swisscom