SAK is relying on a centralised solution for automated data exchange with partners and providers as it builds its fibre optic network. OneConnexx from PrimeSoft enables efficient data sharing, optimised processes and rapid communication of faults via a ticket system.
The result: a flexible system, simplified processes, and significant time savings.
Initial situation
SAK is a leading regional service provider for networks and energy in the cantons of St. Gallen and Appenzell. SAKnet is creating an open fiber optic network for private and business customers.
To operate and expand the network, data such as connection availability and fault reports must be exchanged between SAK and various partners. Until now, this process has been complex and time-consuming.
The goal was to find a solution that automates data exchange, is flexibly expandable, and enables efficient ticket handling.
„I am enthusiastic about working with PrimeSoft because they find goal-oriented solutions.“
Head of Technology SAKnet, St. Gallisch-Appenzellische Kraftwerke AG
Benefits of the new solution for customers
Solution description
OneConnexx allows any data to be exchanged, logged, and archived via various interfaces. The solution automatically recognizes new files, sends situation-specific emails, and can be adapted to specific requirements using lean add-ins.
To support monitoring, PrimeSoft developed a graphical cockpit that provides specialist departments with transparency over all exchanged data and enables easy processing.
Project progress
The implementation took place under challenging conditions and a tight schedule. PrimeSoft responded flexibly to changing requirements and delivered a solution that reliably supports automated data exchange and ticket handling.
The collaboration was characterized by pragmatism and goal orientation - with a focus on fast, functional results.
„The framework conditions were predetermined and the schedule was very ambitious. In addition, the requirements changed during the course of implementation. We got to know PrimeSoft as a fast, flexible, and pragmatic supplier.“
Head of Technology, SAKnet, St. Gallisch-Appenzellische Kraftwerke AG